Wyndham Worldwide In House Marketer- Panama City Beach in Panama City Beach, Florida
In House Marketer- Panama City Beach
Position Summary :
Position Summary - The candidate will greet all resort guests staying at the Resort and pitch them for an update. Additional responsibilities include - providing excellent customer service and thorough knowledge of resort amenities and area entertainment offerings. Phone follow-up is required to chase any guests not booked for a sales update. Must be able to work morning and evening shifts, including holidays and weekends.
Description of Duties:
Greet guests at the Inhouse check in area and pair them up with their Sales Representative.
Assist with daily functions to run the department efficiently.
Create and ensure follow-up calls are being continuously made for the Daily "Missed List"
Chase down "No Contact" and "Refused Tour" opportunities
Maintain accurate records (daily penetration, tour manifest, master)
Assist guests with direction and information of local attractions
Keep in constant communication with tour reception and welcome center
Answer phones and direct calls to the appropriate departments
Other duties as required
Continue the general order after day manager leaves
Minimum Qualifications Required:
Ability to act fairly with fellow teammates
Energetic, outgoing and courteous personality
Basic computer skills
Must have good phone skills
Must be able to work a flexible schedule
Previous customer service skills with the ability to service both internal and external customers
Proficiency in Word and Excel
Clear, concise written and verbal communication skills
Ability to work independently without supervision. Self-motivated
Decision making skills
High school diploma or equivalent (GED)
In-house marketing experience and/or OPC/CMP experience
Must be organized and have basic computer skills
CRS and mainframe knowledge
Honesty, integrity, and fairness is essential
Knowledge of the In-House systems and department flow
Ability to write an organized and articulate daily shift report
Coaching and mentoring skills
Primary Location: United States of America- Florida-Panama City Beach
Employee Status: Regular
Organization: WVO - Sales-Marketing
Job Posting: Mar 9, 2018, 3:49:53 PM
Requisition ID: 1803756
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.