Wyndham Worldwide In House Marketer- Panama City Beach in Panama City Beach, Florida

In House Marketer- Panama City Beach


Position Summary :

Position Summary - The candidate will greet all resort guests staying at the Resort and pitch them for an update. Additional responsibilities include - providing excellent customer service and thorough knowledge of resort amenities and area entertainment offerings. Phone follow-up is required to chase any guests not booked for a sales update. Must be able to work morning and evening shifts, including holidays and weekends.

Description of Duties:

  • Greet guests at the Inhouse check in area and pair them up with their Sales Representative.

  • Assist with daily functions to run the department efficiently.

  • Create and ensure follow-up calls are being continuously made for the Daily "Missed List"

  • Chase down "No Contact" and "Refused Tour" opportunities

  • Maintain accurate records (daily penetration, tour manifest, master)

  • Assist guests with direction and information of local attractions

  • Keep in constant communication with tour reception and welcome center

  • Answer phones and direct calls to the appropriate departments

  • Other duties as required

  • Continue the general order after day manager leaves


Minimum Qualifications Required:

  • Ability to act fairly with fellow teammates

  • Energetic, outgoing and courteous personality

  • Basic computer skills

  • Must have good phone skills

  • Must be able to work a flexible schedule

  • Previous customer service skills with the ability to service both internal and external customers

  • Proficiency in Word and Excel

  • Clear, concise written and verbal communication skills

  • Ability to work independently without supervision. Self-motivated

  • Decision making skills

  • High school diploma or equivalent (GED)

Preferred Qualifications:

  • In-house marketing experience and/or OPC/CMP experience

  • Sales/marketing experience

  • Must be organized and have basic computer skills

  • CRS and mainframe knowledge

  • Honesty, integrity, and fairness is essential

  • Knowledge of the In-House systems and department flow

  • Ability to write an organized and articulate daily shift report

  • Coaching and mentoring skills

Job: Marketing

Primary Location: United States of America- Florida-Panama City Beach

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: Mar 9, 2018, 3:49:53 PM

Requisition ID: 1803756

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.